Giel

Your Property

Rent and Payments

When rent is due

Rent is due on the 1st of every month. Payments take 3 to 5 business days to clear. To avoid late fees, submit your payment several days before the 1st, or set up automatic payments through the resident portal.

How to pay

• Bank account (ACH): free
• Debit or credit card: 3.1% processing fee
• PayNearMe: ask your leasing representative for details

All payments are submitted through the resident app or web portal.

Fees if rent is late

• Late payment (after due date)$50
• Notice posted to your door$15
• Returned or reversed payment$20

Maintenance Requests

For non-emergency repairs

Submit all non-emergency maintenance requests through the resident portal or the Home by EliseAI app. This is the fastest way to get your request into the queue and tracked.

You will be acknowledged within 24 to 48 hours. Repairs are typically completed within two weeks, depending on parts availability or whether a specialist is needed.

What counts as an emergency

Emergencies are situations that threaten safety, cause active damage, or make the unit uninhabitable. Examples:

• Active water leak you cannot stop
• No heat in winter conditions
• Smell of gas (also call 911)
• Total loss of electricity to your unit that is not a building-wide outage
• Sewage backup
• Broken exterior door or window that compromises security

For emergencies, call your property line listed at the top of this handbook.

Things that are your responsibility

• Promptly report any leaking plumbing fixture so it can be repaired before damage spreads
• Replace your own light bulbs (60 watts maximum)
• Keep your apartment in clean condition
• If your unit has an in-wall AC unit, clean the filter quarterly

Move-In and Move-Out

Keys and entry

Your unit uses keyless entry. Your access code is provided once your lease is signed. Do not share your code, and do not change locks or add hardware to any door without written landlord approval.

If you get locked out, contact your property line. There is a $30 lockout fee.

Landlord access to your unit

The landlord may enter the unit for inspections, repairs, or to show the unit to prospective residents in the final three months of your lease. A minimum 24 hours' notice will be given in non-emergency cases. In emergencies, the landlord may enter without prior notice.

Moving out at the end of your lease

You are expected to vacate on the last day of the lease term and return the unit in as-good condition as when you moved in, with normal wear and tear excepted. Remove all of your belongings; anything left behind is treated as abandoned.

If you need to terminate early

Early termination requires 30 days' written notice plus an early termination fee equal to one month of rent. This is in addition to rent owed for any time you remain in the unit.

Military termination

If you receive military orders requiring relocation, you may terminate the lease with 30 days' written notice and a copy of your official orders or a letter from your commanding officer. Prorated rent applies for any days you occupy past the first of the month.

Renters Insurance

You are required to maintain an active renters insurance policy for the entire lease term. The policy must include:

• Coverage for personal property loss or damage
• Liability coverage

Proof of coverage must be provided when requested, and renewed annually. Renters insurance is widely available for $10 to $20 per month from major providers.